You hear a lot about artificial intelligence. Yet most of the hours recovered in a business come from very simple rules, where you know in advance what they will do.
Take this one: “if a quote has had no reply after five working days, send a polite follow-up”. The whole team can understand it, it is checkable, and it never starts improvising.
Artificial intelligence becomes useful exactly where the rule stops: when you need to read a handwritten message and understand what it asks. That is why we keep the two apart rather than handing everything to AI.